AI on company mail, in plain English.
Eleven terms that decide whether an AI project goes well or ends in a security meeting. Short definitions, written for people who run IT and for people who have to sign off.
Eleven terms
Click a term to read it.
Questions
AI guard
The layer between the AI and your mail system. It checks every request against your rules before the AI sees anything, and writes the journal afterwards.
Data filter
A rule set by your administrator that hides folders, senders or items from the AI. In AddSync it is one global filter for the whole organisation.
MCP (Model Context Protocol)
An open standard that lets AI tools such as Claude connect to outside tools and data in a common way. AddSync AI uses it as one way to reach your mail through the guard.
Service user
A dedicated account you create in your mail system for the connection, so that no person has to share a mailbox password with an AI tool. In Exchange you can disable it to stop access.
Journal
The record of what happened: who asked, when, and which button was used. The text of the message is not stored.
Approval
A confirmation by the person before anything that changes something happens. The AI proposes, the person decides.
Draft
A reply the AI saved in your Drafts folder for you to check and send. Nothing is sent without you.
Pilot
A 14-day trial on a few mailboxes, to test AddSync AI under your own rules before you decide.
Shadow AI
AI tools that staff use for work without the knowledge or approval of IT, for example by pasting mail into a public chatbot.
On-premises Exchange
Exchange Server that runs on your own servers, not in Microsoft's cloud. Microsoft Copilot cannot read on-premises mailboxes.
Grounding
Giving an AI the real data it needs to answer, such as your own mail and calendar, instead of letting it guess.
Seen the words. Now see it work.
Connect a few mailboxes for 14 days and look at the journal yourself.
